At Allyourvapes.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our policy carefully to understand your rights and options.

1. Returns Eligibility

You may request a return if:

  • The item is unused and in its original packaging
  • The return request is made within 7 days of delivery
  • The product is not damaged due to misuse

For hygiene and safety reasons, some products may not be eligible for return once opened.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Opened or used disposable vapes
  • Products damaged due to improper use
  • Clearance or final sale items (if applicable)

3. Damaged or Faulty Products

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Provide your order number and clear photos/videos as proof
  • Our team will review and offer a replacement or refund if approved

4. Return Process

To initiate a return:

  1. Contact our support team via Allyourvapes.com
  2. Provide your order details and reason for return
  3. Wait for approval and return instructions
  4. Ship the item back as instructed

Returns sent without approval may not be accepted.

5. Refunds

  • Once we receive and inspect the returned item, we will notify you
  • If approved, your refund will be processed to your original payment method
  • Refunds may take 5–10 business days to reflect, depending on your provider

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect
  • Original shipping charges are non-refundable (unless due to our error)

7. Order Cancellation

  • Orders can be cancelled before they are shipped
  • Once dispatched, cancellation is no longer possible

8. Exchanges

We currently do not offer direct exchanges. If needed, you can return the item (if eligible) and place a new order.

9. Important Notes

  • Please ensure all returned items are securely packaged
  • We are not responsible for returns lost in transit
  • Always use a trackable shipping method when returning items

10. Contact Us

For any return or refund inquiries, please contact us through our website:

Allyourvapes.com